Where DOT states the rules on delays and refunds
Last checked against the BTS pages:
On-Time Report shows a record of past months. It does not tell you what an airline owes you. The US Department of Transportation (DOT) states the rules, and this guide shows where.
The quotations are the words of DOT. The site gives them with their source and the date of copying, and it adds no advice.
Flight delays
DOT keeps one page for its rules and guidance on delays.
A compilation of rules, guidance, enforcement orders and publications on flight delays, tarmac delays, and on-time performance disclosure.
Flight Delays (DOT)
Ticket refunds
DOT keeps one page for its rules and guidance on refunds.
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
Ticket Refunds (DOT)
What each airline commits to
DOT publishes a dashboard of the commitments of airlines.
The dashboards below show what each airline commits to for families flying with young children, and for customers experiencing significant flight disruptions within the airline's control.
Airline Customer Service Dashboard (DOT)
A complaint
DOT states the order of steps and the time limits of airlines on its complaint pages.
Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it.
DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them.
Complaints should be filed with OACP when an airline or travel agency is not able to resolve an air travel problem to your satisfaction.
File a Consumer Complaint (DOT) and the complaint form of the Office of Aviation Consumer Protection.
The status of a flight today
The Federal Aviation Administration (FAA) lists the airport events of today at National Airspace System Status. For one flight, ask the airline.
Related: how BTS defines on time, data sources.